Associate Relationship Manager - Affordable HL

Department: Retail Banking Job Purpose: To deliver a high - quality client service and customer retention. Enhance product sales and new client acquisition. Roles Responsibilities: - Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts. - Service leads generated through front - line sales, cross - sell initiatives, or other internal/external channels, ensuring timely and effective follow - ups. - Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives. - Manage the end - to - end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process. - Ensure customers do not turn into non - starters, including proactive support to collections teams in recovering EMIs in case of payment defaults. - Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility. Secondary Responsibilities: - Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications: Any Graduate Years of

Experience:0 - 2 years