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Customer Service Manager Job in Rourkela | Banking Customer Support Leadership Role

BFSIRourkela, SundargarhPosted 31 March 2026

Salary

Not Disclosed

Job Type

full time

Location

Sundargarh

Job Description

We are hiring an experienced Customer Service Manager from Rourkela to lead and strengthen the customer service function for a leading bank. This role focuses on proactive query resolution, service quality improvement, team leadership, and driving high customer satisfaction, loyalty, and retention. The Manager will play a key role in setting service standards, managing teams, and aligning customer service strategies with bank goals. Job Title: Customer Service Manager Banking

Salary: 4.2 to 5.5 LPA Key Responsibilities for Bank Manager jobs in Rourkela - Manage and lead customer service managers handling inbound channels and correspondence branches nearby in Rourkela. - Drive a strong customer - centric culture across the organization - Take ownership of customer issues and ensure timely, proactive resolution - Define and implement customer service procedures, policies, and quality standards - Develop and execute strategies to enhance service quality and customer experience - Analyze MIS reports to improve productivity and service performance - Maintain accurate service records and documentation - Recruit, train, mentor, and motivate customer service teams of Rourkela. - Improve employee morale, engagement, and performance - Manage approved budgets and optimize resource utilization - Coordinate with internal stakeholders to leverage in - house synergies - Ensure smooth workflow management and achievement of qualitative and quantitative targets Eligibility

Education: - Graduate in any discipline such as Engineering, Technology, Mathematics, Commerce, Arts, Science, Biology, Business, Computers, or Management

Experience: - Minimum 4 years of experience in Customer Service, preferably in banking or financial services in Rourkela OD Required Skills to Apply Bank jobs in Rourkela - Strong customer service and people management skills - Excellent communication and interpersonal abilities - Problem - solving and decision - making skills - Experience in MIS analysis and service quality improvement - Leadership mindset with the ability to motivate teams - Budget management and operational planning skills Why Join Us - Opportunity to lead and shape customer service excellence - Growth - oriented banking environment - High impact role contributing directly to customer satisfaction and retention Apply now and be a key driver of world - class banking customer service career in Rourkela Odisha.

Customer Service Manager Job in Rourkela | Banking Customer Support Leadership Role

Job Description

Location: Rourkela, Odisha

Requirements

Skills

About the Company